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Customer Service

Shipping & Delivery
Your shipping charge will be passed along to you at checkout. This is based on total weight of your purchase and your UPS Shipping Zone. If you would like to read more about your zone, you may check UPS.

Cos Bar offers Free Ground Shipping for order over $100. Please allow additional 2-3 business days for processing. We also offer 3-Day Select, 2-Day and Overnight for an additional fee.
Once your order has been shipped you will receive an email confirmation of your purchase with the UPS tracking number. 

Cos Bar does not ship to P.O. Boxes.

 

Returns & Replacements
We want you to be happy with your order from Cos Bar.com. If for any reason you are not satisfied with your purchase, we will readily accept returns. Please note the following conditions:
  • All products must be unused, unopened and in the original packaging. (Used products may be returned if they are defective.) 
  • All returns must be recieved within 60 days of the purchase date to receive a full refund credited back to the original form of payment.  Products cannot be returned after 61 days. (This policy is for online orders only.)
  • All returns must be authorized and you must contact customerservice@cosbar.com to receive a credit memo.  Any returns without a credit memo will be refused.
  • We regret to inform you that Cos Bar will not refund the orignial shipping charges unless it was a result of our error.
  • Please allow 10-14 days to process the return.
  • Returned products should include the packing slip.
  • Products cannot be returned to a retail store.

 

Payment, Pricing & Promotions
Cos Bar Ecommerce only accepts Visa, Mastercard, American Express and Discover.


Gift Cards

Cos Bar does not currently accept Gift Cards online. Please visit any of our stores to redeem your gift card.

 

Privacy & Security

Thank you for visiting Cos Bar.com. Cos Bar is committed to protecting your privacy.

What our Privacy Policy Covers
This Privacy Policy covers any personal information that Cos Bar obtains from you when you use services or features on the site. We also like to interact with you on third party sites where we post content or invite your feedback, such as www.facebook.com/cosbar and www.twitter.com/cosbar ("Third Party Sites"). This policy does not cover the privacy practices of those Third Party Sites, or of companies that Cos Bar does not own or control, or the actions of people that Cos Bar does not employ or manage. You should check the privacy policies of those third parties when providing personally identifiable information through Third Party Sites. Our terms of use for the Site give you more information about how we can interact with you via Third Party Sites.

Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. By using this Site, you agree to the terms of our Privacy Policy.

What Personal Information is Collected
Depending on how you use Cos Bar, we may ask you to share personal information with us. Whether you choose to give Cos Bar information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.

When Personal Information is Collected
Cos Bar will ask you for information, including some personal information, if you use one of several services:

Becoming a registered user
In order to register, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit the Site. But, you will have to register if you want to place orders or make full use of our services. Once you register, you will have an account with Cos Bar and a password to access that account. You may never use another person's account without permission and you may not use anyone else's password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.

Making a purchase
When you buy something on Cosbar.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of Cosbar.com. You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in Your Account - Account Dashboard.  You can access this section using your registration password.


Public Information
Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook or Twitter or in the user-generated content elements of our own Site, we consider that information to be public information - and not personal information.

How Cos Bar Protects Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

    •    We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
    •    We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

How Cos Bar Uses Your Personal Information
Cos Bar collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.

How to Avoid Receiving Newsletters and Other Cos Bar Materials
We use e-mail addresses to send out newsletters and other announcements with information about Cos Bar's new products, gifts and special features. When you register, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list.

Who Views Your Personal Information
Cos Bar may share your personal information with companies that perform services for us, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

Some personal information is stored on servers owned by other companies. Only Cos Bar has the right to access this information.

Any personal information that you include in your profile or in any content submitted when using our interactive services like Reviews and Ratings or through Third Party Sites will be displayed on our Site, so please consider this before submitting any such content. Please don't submit any information that you don't want the whole world to know.

Personal information may be disclosed if required by law.

Cos Bar does not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy.

At this time, Cos Bar does not share any personal information with its affiliates. It is possible that this policy will change in the future. If we do decide to share information with our affiliates, we will post a notice in this Privacy Policy.

Cookies, Pixel Tags and Tracking
Cos Bar wants to give you the best possible experience when you visit Cosbar.com. We like to constantly update and improve the features on our Site, we like to personalize your browsing and shopping experience and we like to recognize you when you return to Cosbar.com. We have a variety of ways of doing this.

We collect information about how you use our Site by setting and accessing cookies on your computer. A cookie is a small data file that identifies the web browser on a particular computer. No personal information is stored in the cookie itself. When you visit cosbar.com, a cookie will be sent to your browser and then stored on your computer's hard drive. We use these cookies to track information about how often you visit our web site, what pages you view, and where you go after you leave the site. We also link the visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. Other companies help us with data research and analysis, but they are prohibited from using that data for any other purpose. Cookies also help us improve your shopping experience by, among other things, keeping track of your preferences, recognizing you if you are a registered user, and tracking your order as you shop on Cosbar.com. If any of your personal information needs to be accessed during that process, you will have to log in or otherwise authenticate yourself. If you don't like cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. For instructions, look at your browser's Help menu. Note that certain features of Cosbar.com may not be available if you delete or reject cookies.

Making a Purchase
When you buy something on Cosbar.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of Cosbar.com. You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in Your Account - Account Dashboard.  You can access this section using your registration password.

Children Under 13
We comply with the Children's Online Privacy Protection Act of 1998. If you are under the age of 13, you can look at our Site, but you cannot make a purchase. You also cannot become a registered user, or use any service on our Site that asks for personal information. Our Site is not designed for children. We do not wish to collect personal information from children under 13.

This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.
If you register with us and we discover that you are under 13, we will delete your registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.

Social Commerce and Other Third Parties
We work with trusted third parties, including social network sites like Facebook and Twitter.  We provide access to our Site by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network.

The use of any features made available to you on our Site by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Cos Bar is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Site where third parties share information about you.