Customer Service

Shipping & Delivery


Cos Bar offers Standard Ground, 2nd Day and Overnight Shipping. Most orders are processed and shipped in 3-5 business days, depending on product availability.The shipping cost is based on method of shipping option. We do not currently ship outside the USA or to freight forwarders. We apologize for the inconvenience. Once your order has been shipped you will receive an email confirmation of your purchase with your order tracking number.Cos Bar does not ship to P.O. Boxes. Cos Bar Online orders are processed Monday - Friday, excluding major holidays. Below are the shipping options available for your Cos Bar Online package. Please select the option that best suits your delivery needs during Checkout.

Standard Shipping Cost of Standard Ground Shipping is $8.00 for orders under $49.00 and complimentary over $49.00 for all orders shipped in the contiguous 48 states.

2nd Day Shipping The shipping cost is $20.00 for all orders shipped in the contiguous 48 states.

Overnight Shipping The shipping cost is $40.00 for all orders shipped in the contiguous 48 states.

For our loyalty customers Complimentary shipping, no minimum, for B. Cos loyalty rewards members, plus three samples in every order. Must be logged in at checkout and enrolled in the loyalty rewards program. For those not enrolled in B. Cos, shipping is complimentary with your order over $49. Shipping costs will not be refunded if customer is not logged in to their B. Cos account during purchase.

Returns & Replacements

We want you to be happy with your order from If for any reason you are not satisfied with your purchase, we will readily accept returns. Please note, however, that Sale items purchased at Cos Bar are for final sale and will not be eligible for return or exchange.

Please note the following conditions:

• Please note that Sale items cannot be combined with any other promotion or discount. All sales are final.

• All products must be unused, unopened and in the original packaging. (Used products may be returned if they are defective.)

• All returns must be received within 45 days of the purchase date to receive a full refund credited back to the original form of payment. Products cannot be returned after 46 days. (This policy is for online orders only.)

• All returns must be authorized and you must contact to receive a credit memo. Any returns without a credit memo will be refused.

• We regret to inform you that Cos Bar will not refund the original shipping charges unless it was a result of our error.

• Please allow 10-14 days to process the return.

• Returned products should include the packing slip.

• Products cannot be returned to a retail store.

Payment, Pricing & Promotions

Cos Bar Ecommerce accepts Visa, Mastercard, American Express and Discover. We also accept Paypal and Amazon payments.

Promotional offers and prices will only be honored on orders placed during the valid days of the promotion or sale. Prices will not be matched retroactively.
All Sale items are for final sale. No returns or exchanges will be accepted.

Promotional offers are not applicable to Gift Card or eGift Card purchases, items noted as ineligible, pending purchases, or purchases made outside of the promotional period. All purchases are subject to payment authorization prior to processing. Only authorized purchases will be processed within 1-3 business days and shipped. Processing times may vary depending on volume of orders during promotional period. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the promotion and to modify or cancel this promotion without notice due to system errors or unforeseen problems. Offer may not be used in combination with any other offer or discount. Other restrictions may apply.


Promotional gift cards issued by Cos Bar are limited to one use per customer. Cannot be combined with gift cards or promotional gift cards. Promotional gift cards will be honored for any in-store or online purchases during the valid period of the promo card. Promotional gift cards expire 60 days post-issuance unless otherwise stated. Valid purchase periods cannot be modified or changed upon request. Cos Bar is not responsible for replacing lost or stolen promotional gift cards. Cannot be redeemed for cash or store credit of any kind. Promotional cards have no value until activated. Non-transferable.

B.Cos Loyalty Rewards Program Terms & Conditions

The B.Cos Loyalty Program is provided by Cos Bar, which is solely responsible for the Program operation. Cos Bar reserves the right to change the terms or discontinue the Loyalty Program at any time without any notice. Should the program be discontinued, no additional Rewards will be issued after program termination. Rewards (dollar credits) cannot be combined with any non–sale related promotional offer, credited to an account, redeemed for cash, or applied to past purchases. Rewards are valid for one use only. If the purchase total is less than the value of the Reward, the difference cannot be credited to any account or redeemed for cash/merchandise credit. In the stores, Rewards will be applied and surrendered at the time of purchase. No additional Rewards will be issued after program termination. Rewards may not be sold or otherwise bartered or transferred. You will receive one point for every dollar spent. Points are awarded on all of your purchases (net of returns and credits) made in Cos Bar stores and on and on services within a Cos Bar spa. Points will not be awarded on gift card purchases; the redeemer of the gift card will be awarded points upon redemption of the gift card. Points cannot be used towards the purchase of a gift card or toward the purchase of a spa service. You receive one point for every dollar spent on merchandise (excludes the purchase of gift cards, taxes and/or shipping). Point activity is detailed on your store receipts. In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase. Points will be deducted at the same rate as they were earned. If Cos Bar determines that a Program Member has abused any of the Program's privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to Cos Bar, Cos Bar may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member's privileges under the Program, revoking any or all of the points in such Program Member's Account, and/or revoking the Program Member's membership in the Program, in each case, with or without advance notice to the Member and without liability to Cos Bar.


Expiration policy: A customer's total point balance will expire after 364 days of account inactivity (meaning no points have been earned or spent). Customers are eligible to receive 10 points per review, at the discretion of Cos Bar. Cos Bar reserves to right to decline to post a review, and therefore, to award no points for the review. Points will only be awarded on Cos Bar-approved reviews for logged-in customers who have made a purchase on Reviews eligible to earn points are capped at 5 per week per customer. Reviews written in excess of the 5 per week limit will not be rewarded the 10 points.


Customers are eligible to receive points for engaging with and sharing about Cos Bar on social media. The points awarded are detailed below and will only be awarded on Cos Bar-approved posts. Customers are eligible to receive 5 points for liking or sharing a Cos Bar post on Facebook. Customers are eligible to receive 10 points for sharing your purchase on Facebook. Customers are eligible to receive 5 points for tweeting @cosbar on Twitter. Customers are eligible to receive 10 points for following us or sharing your purchase on Twitter. Customers are eligible to receive 5 points for pinning a Cos Bar post to Pinterest. All eligible points earned on social media are at the discretion of Cos Bar. Points earned via social media are capped at 5 times per day, 10 times per week, 25 times per month, and 50 times per year. Other terms and conditions may apply.


Terms & Conditions Applied to Events


Gift with Purchase (GWP)
Promotion runs while supplies last. All purchases are subject to payment authorization prior to processing. Only authorized purchases will be processed within 1-3 business days and shipped. Processing times may vary depending on volume of orders during promotional period. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the promotion and to modify or cancel this promotion without notice due to system errors or unforeseen problems. Offer may not be used in combination with any other offer or discount. Other restrictions may apply.

*Note that this Online Exclusive GWP may ship separately. Please allow additional 2-3 days to receive these if shipped separately.


Technical Difficulties


If you are experiencing technical difficulties while navigating or shopping on the website we recommend trying again after clearing your cache and cookies, using a different internet browser, or using a different device altogether. If your problems persist, please call Cos Bar Customer Care at (855) 267-2271. Business hours: Monday through Friday from 9am–6pm PST.



Cos Bar SMS Text Alerts

To sign up for Cos Bar text alerts, text COSBAR to 797979. You will not receive more than 3 texts per month. By texting Cos Bar from my mobile phone, I agree to receive autodialed messages from Cos Bar on my mobile phone. Consent is not a condition of purchase. Reply STOP COSBAR to cancel or HELP for help. Standard message and data rates may apply. Cos Bar text alerts are compatible with most U.S. and Canadian cell carriers.

Get Triple B. Cos loyalty points on your next purchase when you sign up for Cos Bar text alerts. To redeem triple points online, use the code received once you opt-in. To redeem in-store, show a beauty specialist your opt-in text during checkout. Valid on one purchase per customer only.

Privacy & Security

Thank you for visiting Cos Cos Bar is committed to protecting your privacy.

What our Privacy Policy Covers

This Privacy Policy covers any personal information that Cos Bar obtains from you when you use services or features on the site. We also like to interact with you on third party sites where we post content or invite your feedback, such as and ("Third Party Sites"). This policy does not cover the privacy practices of those Third Party Sites, or of companies that Cos Bar does not own or control, or the actions of people that Cos Bar does not employ or manage. You should check the privacy policies of those third parties when providing personally identifiable information through Third Party Sites. Our terms of use for the Site give you more information about how we can interact with you via Third Party Sites.

Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. By using this Site, you agree to the terms of our Privacy Policy.

What Personal Information is Collected

Depending on how you use Cos Bar, we may ask you to share personal information with us. Whether you choose to give Cos Bar information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.

When Personal Information is Collected

Cos Bar will ask you for information, including some personal information, if you use one of several services:

Becoming a registered user

In order to register, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit the Site. But, you will have to register if you want to place orders or make full use of our services. Once you register, you will have an account with Cos Bar and a password to access that account. You may never use another person's account without permission and you may not use anyone else's password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.

Public Information

Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook or Twitter or in the user-generated content elements of our own Site, we consider that information to be public information - and not personal information.

How Cos Bar Protects Your Information

We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

• We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.

• We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

How Cos Bar Uses Your Personal Information

Cos Bar collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.

How to Avoid Receiving Newsletters and Other Cos Bar Materials

We use e-mail addresses to send out newsletters and other announcements with information about Cos Bar's new products, gifts and special features. When you register, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list.

Who Views Your Personal Information

Cos Bar may share your personal information with companies that perform services for us, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

Some personal information is stored on servers owned by other companies. Only Cos Bar has the right to access this information.

Any personal information that you include in your profile or in any content submitted when using our interactive services like Reviews and Ratings or through Third Party Sites will be displayed on our Site, so please consider this before submitting any such content. Please don't submit any information that you don't want the whole world to know.

Personal information may be disclosed if required by law.

Cos Bar does not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy.

At this time, Cos Bar does not share any personal information with its affiliates. It is possible that this policy will change in the future. If we do decide to share information with our affiliates, we will post a notice in this Privacy Policy.

Cookies, Pixel Tags and Tracking

Cos Bar wants to give you the best possible experience when you visit We like to constantly update and improve the features on our Site, we like to personalize your browsing and shopping experience and we like to recognize you when you return to We have a variety of ways of doing this.

We collect information about how you use our Site by setting and accessing cookies on your computer. A cookie is a small data file that identifies the web browser on a particular computer. No personal information is stored in the cookie itself. When you visit, a cookie will be sent to your browser and then stored on your computer's hard drive. We use these cookies to track information about how often you visit our web site, what pages you view, and where you go after you leave the site. We also link the visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. Other companies help us with data research and analysis, but they are prohibited from using that data for any other purpose. Cookies also help us improve your shopping experience by, among other things, keeping track of your preferences, recognizing you if you are a registered user, and tracking your order as you shop on If any of your personal information needs to be accessed during that process, you will have to log in or otherwise authenticate yourself. If you don't like cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. For instructions, look at your browser's Help menu. Note that certain features of may not be available if you delete or reject cookies.

Making a Purchase

When you buy something on, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in Your Account - Account Dashboard. You can access this section using your registration password. Also, please note that we do not take order requests via phone, e-mail, or direct messages (including any and all social media platforms).

Children Under 13

We comply with the Children's Online Privacy Protection Act of 1998. If you are under the age of 13, you can look at our Site, but you cannot make a purchase. You also cannot become a registered user, or use any service on our Site that asks for personal information. Our Site is not designed for children. We do not wish to collect personal information from children under 13.

This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.

If you register with us and we discover that you are under 13, we will delete your registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.

Social Commerce and Other Third Parties

We work with trusted third parties, including social network sites like Facebook and Twitter. We provide access to our Site by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network. The use of any features made available to you on our Site by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Cos Bar is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Site where third parties share information about you.