Shipping & Delivery
Cos Bar offers Standard Ground Shipping. The shipping cost is based on total weight of your purchase and your UPS Shipping Zone. If you would like to read more about your zone, you may check UPS. We do not currently ship outside the USA or to freight forwarders. We apologize for the inconvenience. Once your order has been shipped you will receive an email confirmation of your purchase with the UPS or USPS tracking number. Note that some UPS packages will require a signature. Cos Bar does not ship to P.O. Boxes. Cos Bar Online orders are processed Monday - Friday, excluding major holidays. Below are the shipping options available for your Cos Bar Online package. Please select the option that best suits your delivery needs during Checkout. Standard Shipping Most orders shipped via Standard Service are processed and shipped in 2 - 3 business days, depending on product availability. • Most Standard orders are delivered within 5-7 business days from the order's ship date. • Please note that some of our products are shipped from our Hawaii location which may take up to 14 business days to arrive and will ship by USPS. For our loyalty customers Complimentary shipping, no minimum, for B. Cos loyalty rewards members, plus three samples in every order. Must be logged in at checkout and enrolled in the loyalty rewards program. For those not enrolled in B. Cos, shipping is complimentary with your order over $49. Shipping costs will not be refunded if customer is not logged in to their B. Cos account during purchase.
Returns & Replacements
We want you to be happy with your order from cosbar.com. If for any reason you are not satisfied with your purchase, we will readily accept returns.Please note the following conditions:
• All products must be unused, unopened and in the original packaging. (Used products may be returned if they are defective.)
• All returns must be received within 60 days of the purchase date to receive a full refund credited back to the original form of payment. Products cannot be returned after 61 days. (This policy is for online orders only.)
• All returns must be authorized and you must contact firstname.lastname@example.org to receive a credit memo. Any returns without a credit memo will be refused.
• We regret to inform you that Cos Bar will not refund the original shipping charges unless it was a result of our error.
• Please allow 10-14 days to process the return.
• Returned products should include the packing slip.
• Products cannot be returned to a retail store.
Payment, Pricing & Promotions
Cos Bar Ecommerce accepts Visa, Mastercard, American Express and Discover. We also accept Paypal and Amazon payments.
Promotional offers are not applicable to Gift Card or eGift Card purchases, out of stock items, items associated with existing auto-replenishment programs, items noted as ineligible, pending purchases, or purchases made outside of the promotional period. All purchases are subject to payment authorization prior to processing. Only authorized purchases will be processed within 1-3 business days and shipped. Processing times may vary depending on volume of orders during promotional period. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the promotion and to modify or cancel this promotion without notice due to system errors or unforeseen problems. Offer may not be used in combination with any other offer or discount. Other restrictions may apply.
B.Cos Loyalty Rewards Program Terms & Conditions
The B.Cos Loyalty Program is provided by Cos Bar, which is solely responsible for the Program operation. Cos Bar reserves the right to change the terms or discontinue the Loyalty Program at any time without any notice. Rewards (dollar credits) cannot be combined with any non–sale related promotional offer, credited to an account, redeemed for cash, or applied to past purchases. Rewards are valid for one use only. If the purchase total is less than the value of the Reward, the difference cannot be credited to any account or redeemed for cash/merchandise credit. In the stores, Rewards will be applied and surrendered at the time of purchase. No additional Rewards will be issued after program termination. Rewards may not be sold or otherwise bartered or transferred. You will receive one point for every dollar spent. Points are awarded on all of your purchases (net of returns and credits) made in Cos Bar stores and on cosbar.com and on services within a Cos Bar spa. Points will not be awarded on gift card purchases; the redeemer of the gift card will be awarded points upon redemption of the gift card. Points cannot be used towards the purchase of a gift card or toward the purchase of a spa service. You receive one point for every dollar spent on merchandise (excludes the purchase of gift cards, taxes and/or shipping). Point activity is detailed on your store receipts. In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase. Points will be deducted at the same rate as they were earned. If Cos Bar determines that a Program Member has abused any of the Program's privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to Cos Bar, Cos Bar may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member's privileges under the Program, revoking any or all of the points in such Program Member's Account, and/or revoking the Program Member's membership in the Program, in each case, with or without advance notice to the Member and without liability to Cos Bar. Expiration policy: A customer's total point balance will expire after 364 days of account inactivity (meaning no points have been earned or spent). Customers are eligible to receive 50 points per review, at the discretion of Cos Bar. Cos Bar reserves to right to decline to post a review, and therefore, to award no points for the review. Points will only be awarded on Cos Bar-approved reviews for logged-in customers who have made a purchase on cosbar.com. Reviews eligible to earn points are capped at 5 per week per customer. Reviews written in excess of the 5 per week limit will not be rewarded the 50 points.
Your subscriptions will continue based on your frequency schedule, unless you cancel.
Changes or cancellations to your Auto-Replenishment products must happen at least 72 hours before the next order date through your Auto-Replenishment Account or by calling Customer Service at (855) 267-2271.
A recurring charge for the amount of the product selected will be automatically charged to your credit card based on your scheduled Auto-Replenishment. By placing an order for any product with an subscription plan, you understand and agree that the credit card, debit card, or other payment method used by you to place your initial order will be charged for the price of your subscription item at the recurring schedule selected by you at the time of placing your order (e.g., every 30 days), unless you cancel your subscription plan or update your payment information as described below. Cos Bar is not responsible for any overdraft charges, insufficient fund fees, or other fees or harm you may incur as a result of subscription payments. Cos Bar may, in its sole discretion, send you email reminders about upcoming Auto-Replenishment shipments, but you understand and agree that it is your exclusive responsibility to keep track of upcoming shipments and charges.
Your full balance of loyalty points will be applied to each subscription order.
Cos Bar, at its sole discretion, reserves the right to disqualify and terminate participation of any user found to be acting in an unethical manner with intent to abuse program benefits. A user found to be committing the foregoing shall be disqualified from program participation and forfeit all loyalty points earned from improper conduct.
Products received through Auto-Replenishment are subject to our standard Return Policy.
Terms & Conditions Applied to Events
Gift with Purchase (GWP)
Promotion runs through September 30, 2018 while supplies last. All purchases are subject to payment authorization prior to processing. Only authorized purchases will be processed within 1-3 business days and shipped. Processing times may vary depending on volume of orders during promotional period. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the promotion and to modify or cancel this promotion without notice due to system errors or unforeseen problems. Offer may not be used in combination with any other offer or discount. Other restrictions may apply.
If you are experiencing technical difficulties while navigating or shopping on our website, try clearing your cache and cookies on your internet browser, then try again. If you've never done this before, you can learn more about clearing cache and cookies here. Still having issues? Call Cos Bar Customer Care at (855) 267-2271, Monday through Friday from 8am–5pm PST.
Cos Bar SMS Text Alerts
To sign up for Cos Bar text alerts, text COSBAR to 797979. No More than 3 texts/mo. By texting Cos Bar from my mobile phone, I agree to receive autodialed messages from Cos Bar on my mobile phone. Consent is not a condition of purchase. Reply STOP COSBAR to cancel or HELP for help. Standard message and data rates may apply. Cos Bar text alerts are compatible with most U.S. and Canadian cell carriers.
Get Triple B. Cos loyalty points on your next purchase when you sign up for Cos Bar text alerts. To redeem triple points online, use the code received once you opt-in. To redeem in-store, show a beauty specialist your opt-in text during checkout. Valid on one purchase per customer only.
Privacy & Security
Thank you for visiting Cos Bar.com. Cos Bar is committed to protecting your privacy.
What Personal Information is Collected
Depending on how you use Cos Bar, we may ask you to share personal information with us. Whether you choose to give Cos Bar information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.
When Personal Information is Collected
Cos Bar will ask you for information, including some personal information, if you use one of several services:
Becoming a registered user
In order to register, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit the Site. But, you will have to register if you want to place orders or make full use of our services. Once you register, you will have an account with Cos Bar and a password to access that account. You may never use another person's account without permission and you may not use anyone else's password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.
Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook or Twitter or in the user-generated content elements of our own Site, we consider that information to be public information - and not personal information.
How Cos Bar Protects Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.
• We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
• We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.
Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
How Cos Bar Uses Your Personal Information
Cos Bar collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.
How to Avoid Receiving Newsletters and Other Cos Bar Materials
We use e-mail addresses to send out newsletters and other announcements with information about Cos Bar's new products, gifts and special features. When you register, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list.
Who Views Your Personal Information
Cos Bar may share your personal information with companies that perform services for us, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.
Some personal information is stored on servers owned by other companies. Only Cos Bar has the right to access this information.
Any personal information that you include in your profile or in any content submitted when using our interactive services like Reviews and Ratings or through Third Party Sites will be displayed on our Site, so please consider this before submitting any such content. Please don't submit any information that you don't want the whole world to know.
Personal information may be disclosed if required by law.
Cookies, Pixel Tags and Tracking
Cos Bar wants to give you the best possible experience when you visit Cosbar.com. We like to constantly update and improve the features on our Site, we like to personalize your browsing and shopping experience and we like to recognize you when you return to Cosbar.com. We have a variety of ways of doing this.
We collect information about how you use our Site by setting and accessing cookies on your computer. A cookie is a small data file that identifies the web browser on a particular computer. No personal information is stored in the cookie itself. When you visit cosbar.com, a cookie will be sent to your browser and then stored on your computer's hard drive. We use these cookies to track information about how often you visit our web site, what pages you view, and where you go after you leave the site. We also link the visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. Other companies help us with data research and analysis, but they are prohibited from using that data for any other purpose. Cookies also help us improve your shopping experience by, among other things, keeping track of your preferences, recognizing you if you are a registered user, and tracking your order as you shop on Cosbar.com. If any of your personal information needs to be accessed during that process, you will have to log in or otherwise authenticate yourself. If you don't like cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. For instructions, look at your browser's Help menu. Note that certain features of Cosbar.com may not be available if you delete or reject cookies.
Making a Purchase
When you buy something on Cosbar.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of Cosbar.com. You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in Your Account - Account Dashboard. You can access this section using your registration password. Also, please note that we do not take order requests via phone, e-mail, or direct messages (including any and all social media platforms).
Children Under 13
We comply with the Children's Online Privacy Protection Act of 1998. If you are under the age of 13, you can look at our Site, but you cannot make a purchase. You also cannot become a registered user, or use any service on our Site that asks for personal information. Our Site is not designed for children. We do not wish to collect personal information from children under 13.
This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.
If you register with us and we discover that you are under 13, we will delete your registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.
Social Commerce and Other Third Parties
We work with trusted third parties, including social network sites like Facebook and Twitter. We provide access to our Site by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network. The use of any features made available to you on our Site by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Cos Bar is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Site where third parties share information about you.