Shipping

What’s your shipping policy?

  • Cos Bar online orders are processed and shipped within 3-5 business days of payment authorization.
  • Standard Shipping: Ground shipping is complimentary with your order over $49, otherwise a flat rate of $9.00 will be charged to the order.
  • 2nd Day Shipping*: 2nd Day shipping is complimentary with your order over $200. Orders with a subtotal between $49 and $199.99 will be charged $5 for 2nd Day shipping. Orders with a subtotal under $49 will be charged $15 for 2nd Day Shipping. *2nd Day shipping method refers to the time spent in transit from the carrier's first scan and excludes processing time. Business days in transit exclude holidays and weekends.
  • Once your order has been shipped you will receive an email confirmation of the shipment with the tracking number. Orders may be split into multiple shipment depending on stock availability, which will result in separate invoicing and charges.
  • All Cos Bar orders are hand-picked and packed by the lovely teams at our retail stores! While we promise to do our best to ship you your order as soon as we can, Cos Bar is not responsible for any delays to shipping caused by payment issues, weather, or issues beyond the company’s control.
  • Orders shipped from Red Bank, NJ may be shipped via USPS. Orders shipped from Hawaii may take up to 14 days and will be shipped via USPS. If your order contains a hazmat item, it will be shipped via Ground shipping. Learn more about Restricted Hazardous Materials here.

Do you ship internationally?

  • Sorry, we currently do not ship outside of the USA, to freight forwarders, or to P.O. boxes.

Do you ship on weekends/holidays?

  • Cos Bar online orders are normally processed on weekdays only. If an order is processed on a weekend, it will not be shipped until the following business day. Orders are not shipped on weekends or on the following federal holidays:
  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

What is HAZMAT?

  • HAZMAT ( “hazardous materials”) are chemicals that are combustible, flammable, explosive, or otherwise deemed potentially harmful by the U.S. Department of Transportation. Some examples of HAZMAT products are, but not limited to, nail polish, hair spray, fragrances, self-tanning lotions/sprays, aftershave treatments. To comply with the U.S. Department of Transportation’s regulations, all orders containing any HAZMAT products will only be shipped standard Ground shipping.

Where is my order?

  • Your tracking number is available on the shipment notification email we sent you! Please refer to the tracking number to track your order.
  • If you are unable to locate your tracking information, please contact Customer Care with your order #.

When will my order ship?

  • Orders are processed and shipped within 3-5 business days of payment authorization. For further questions or concerns regarding shipping please email your inquiry to Customer Care with your order #.

I don't see any movement on my package tracking.

  • Our Customer Care team will be happy to look into this for you! Please contact Customer Care with your order #.

My package has been stolen/is lost.

  • Our Customer Care team will be happy to look into this for you! Please contact Customer Care with your order #. Our team will open up a lost package investigation with the carrier on your behalf. If the investigation concludes that the package was indeed lost or misdelivered, we will gladly send out a replacement shipment or issue a refund. However, if the investigation concludes that the package was indeed delivered correctly, Cos Bar is not responsible for any lost/stolen packages after delivery.
  • Please note that your replacement will be processed once we see movement on your return package tracking.

Returns

What’s your return policy? (store/online)

  • We want you to be happy with your order from Cos Bar, so if you are not satisfied with your purchase, we will readily accept returns. Just keep in mind that requesting a return and receiving a return label from Cos Bar does not guarantee a refund for the return. Refunds will be honored based on the original return request and on the condition of the products returned.
  • Please note the following conditions of the return policy:
    - All products must be unused, unopened and in the original packaging.
    - Items from the Sale category are final sale. No returns will be authorized.
    - All returns must be authorized by Cos Bar and you must contact [email protected] to receive a prepaid return label.
    - Any unauthorized returns will not be refunded and Cos Bar will not be responsible for compensating your return shipping charges. Once a product is returned to Cos Bar, it will not be sent back to the client even in the event that the returned product(s) is not eligible for a refund.
    - All return packages must be received at Cos Bar within 45 days of the purchase date to receive a refund. Any return requests made or returned packages beyond the 45 days of the purchase date will not be eligible for a refund.
    - Cos Bar is not responsible for refunding the original shipping charges unless the return is a result of our error.
    - Once your return package is received at Cos Bar, you will receive a credit memo email to indicate that your refund has been initiated. Please allow 3-10 business days from this date for your refund to be processed.

I received a damaged product!

We’re happy to make this right for you. Please contact Customer Care with the following information and note that your replacement will be processed once your return package tracking shows movement:

  • Order #
  • A picture of the damaged product(s)
  • A picture of the original packing slip (included in the shipment)

My product is defective/broken!

We’re happy to make this right for you. Please contact Customer Care with the following information and note that your replacement will be processed once your return package tracking shows movement:

  • Order #
  • A picture of the damaged product(s)
  • A picture of the original packing slip (included in the shipment)

I had an allergic reaction!

  • We’re happy to make this right for you. Please contact Customer Care with your order #.

How do I request a return?

We’d be happy to send you a return label for qualifying returns. Please contact Customer Care with the following information:

  • Order #
  • What is the reason for the return?
  • Is the product unused and unopened?

Do I have to pay for shipping on a return?

  • Not at all. Cos Bar will gladly provide you with a prepaid return label.

Can I return something I bought online at the local Cos Bar?

  • We ask that you reach out to Cos Bar Customer Care instead and receive a return label to ship your return back to us. If you absolutely must take your return to a local Cos Bar, please note that your refund will not be initiated until the package is shipped and received at our returns facility.

How will I receive my refund?

  • Your refund will be sent to the original form of payment. Please note that refund process times may vary depending on your financial institution.